Question 1

What areas do you service in Adelaide?

Accepted Answer

We operate across all major Adelaide suburbs, including the CBD, inner metro, coastal areas, and growing outer suburbs.

Question 2

How do you determine the value of my property?

Accepted Answer

We use a combination of recent sales data, market trends, and local area expertise to provide an accurate property appraisal.

Question 3

How do you determine the rental value of my property?

Accepted Answer

We assess similar properties recently leased in the area, consider the condition and features of your property, and factor in supply and demand trends to ensure your rental return is maximised while remaining competitive in the market.

Question 4

How do you screen potential tenants?

Accepted Answer

We conduct thorough background checks, including rental history, employment verification, income assessment, and a national tenancy database check. Our goal is to place reliable, respectful tenants who will care for your property and pay rent on time.

Question 5

What happens if a tenant doesn’t pay rent on time?

Accepted Answer

We have a strict arrears process in place. Tenants are contacted promptly, and we follow the appropriate legal steps if payment is not received. Our proactive approach minimizes the risk of rental loss and ensures any issues are dealt with efficiently

Question 6

What fees do you charge for property management?

Accepted Answer

Our fees are competitive and tailored to the level of service you require. They typically include a management fee, letting fee (for finding new tenants), and sometimes lease renewal or inspection fees. We’re happy to provide a full breakdown upon request.

Question 7

Do I need landlord insurance?

Accepted Answer

Yes, we strongly recommend landlord insurance. It provides coverage for things like loss of rent, tenant damage, and legal liability. While we do everything to protect your property, insurance gives you added peace of mind.

Question 8

How do you handle maintenance and repairs?

Accepted Answer

All maintenance requests are directed to our office and actioned promptly. We work with licensed and insured tradespeople to ensure quality workmanship at competitive prices. Emergency issues are handled 24/7 through our dedicated after-hours line.

Question 9

Will I be consulted before repairs are made?

Accepted Answer

Yes, for non-urgent repairs we will contact you for approval. Emergency repairs are handled immediately, in line with legislation, to protect your property and tenant safety.

Question 10

How often are routine inspections carried out?

Accepted Answer

We conduct routine inspections every 3 months, as permitted under South Australian tenancy legislation. After each inspection, you’ll receive a comprehensive report that includes photos, a summary of the property’s condition, and any maintenance recommendations. These inspections help ensure your investment is being well maintained and identify any issues early.

Lease It. Live It. Love It

FAQ

Frequently asked questions